Riyadh, March 6, 2025 — In a significant move to enhance the quality of hospitality services, the Ministry of Tourism has introduced a new online platform allowing visitors to verify the license status of hotels and serviced apartments in Makkah and Madinah. The service, accessible through the ministry’s official website www.mt.gov.sa, is designed to uphold quality standards and safeguard the rights of travelers.
This initiative is a key component of the ministry’s “Our Guests Come First” campaign, which focuses on improving the overall visitor experience and ensuring that hospitality providers adhere to licensing and regulatory requirements. With the new verification tool, travelers can now make informed decisions when booking accommodations, ensuring a safe, comfortable, and compliant stay.
The Ministry of Tourism has also announced plans to expand the service’s availability, making it more accessible to a wider audience. This step underscores the ministry’s dedication to transparency and customer satisfaction in the tourism sector.
In addition to the verification service, the ministry has reaffirmed its commitment to addressing visitor inquiries and feedback. Travelers can contact the Unified Tourism Center at 930 or connect via the ministry’s official social media channels for assistance or to share their experiences.
This latest development reflects the Kingdom’s ongoing efforts to elevate its tourism industry, ensuring that visitors to the holy cities of Makkah and Madinah enjoy a seamless and secure travel experience.
